Is it still working well?
Monitoring & Evaluation
We watch quality, latency, and cost in the real world — with evals that catch drift before your users feel it.
AI Care & Support
What we offer
Live is
Live is
the beginning
You’ve shipped AI — now it needs care. We watch it for drift, keep it accurate, hold the costs down, and host it reliably, so it stays an asset instead of quietly becoming a liability.
Why care matters
AI doesn’t fail on launch day. It drifts — slowly getting less accurate, slower, and more expensive.
24/7
monitoring, so accuracy and cost problems surface before your users do.
30%
is a realistic cost saving when a model is tuned and right-sized.
1
team on call for your AI, instead of it being nobody’s job.
Shipping AI is a milestone. Keeping it good is the actual work.
Core Services
Everything care covers
Five pieces of work, run continuously. Each one keeps your AI honest — accurate, fast, and affordable.
How do we keep it accurate?
Accuracy & Fine-Tuning
We refresh its knowledge, tune prompts and models, and fix the failure patterns the data reveals.
Can it be cheaper and faster?
Cost & Performance
We right-size models, cache smartly, and cut the waste — so bills come down and responses speed up.
Where does it run, safely?
Hosting & Reliability
Dependable hosting with the uptime, security, and privacy posture your AI actually needs.
Who keeps it healthy?
Ongoing Care & Roadmap
A clear support plan and a roadmap of improvements, so your AI keeps getting better instead of quietly rotting.
Watched. Tuned. Still earning its place.
Tech We Use
Proven tools, chosen for the job
We stay model- and vendor-neutral — we keep your AI on whatever runs it best and cheapest for the job, not what we happen to prefer.
Python
OpenAI
Anthropic Claude
Hugging Face
LangChain
Docker
Datadog
Grafana
Prometheus
Sentry
PagerDuty
Case Studies
Case Studies
Where AI kept earning its place
Real work, not a pitch. These teams shipped AI — and kept it accurate and affordable long after launch.
Jetlog
A cockpit-mounted tablet app replacing around 126 hand-written log fields per flight. Native on Android and iOS, its AI layer lets crews speak or scan values to auto-fill entries, turning transcription into a quick verify-and-sign.
Unisonic Systems
Website and marketing support for a professional AV, video and lighting integrator — positioning that makes an engineering-led service legible to venue owners and consultants, without diluting the technical credibility that wins the work.
6 wks
Jetlog — kept accurate and right-sized long after its first release.
~50%
Unisonic Systems — automation kept reliable, with load times held down.
3 wks
from handover to a clear care plan the team could count on.
Representative outcomes from recent engagements.
Real client, real impact
Don't just take our
Don't just take our
word for it
Launching AI was the easy part — keeping it accurate and affordable was the worry. Externo stayed on, kept our load times down, and held costs in check long after go-live. It just keeps earning its place.
As our usage grew, they kept the AI fast, right-sized and cost-controlled. We didn’t have to think about it — it just stayed reliable. Having a senior team on call after launch made all the difference.
AI Care FAQ
Good Questions, Clear Answers.
We keep a live AI system healthy, watching accuracy, speed, and cost every day, and stepping in before small problems turn into visible ones.
Yes. We test the system against a set of known cases, find where quality slipped, and retune the prompts, data, or model, so answers get back on track.
We track spend per request, cache what we can, and match the model to each task, so you are not paying premium rates for simple work.
We measure the time taken at each step, trim the slow parts, and route simple requests to lighter models, so replies feel quick without losing quality.
Providers update models often, so we test new versions against your cases before switching, and only move once we confirm it is as good or better.
You get a clear view of accuracy, cost, and uptime, and our data & dashboards team can put those numbers in one place your team can check at a glance.
Yes. We agree on cover and response times up front, monitor the system around the clock, and stay on call, so someone is watching even when you are not.
Usually yes. We review what you are running, whether it came from us or an AI assistant built elsewhere, and take it from there. Book a care review to start.
Let’s keep your AI earning its place
Tell us what you’re running. We’ll keep it accurate, fast, and affordable, so it stays worth the spend.
