Support
Something broke, a launch question is nagging you, or you need a straight answer on handoff, AI, or data. It all lands here. Ask AI, browse the FAQs, or talk to a human.
Ask with AI
Skip the search. Just ask.
Externo is readable by the assistants you already use. Open your favourite and ask what we do, how we work, or whether we're the right fit for your product - or scroll the FAQs and reach a real person.
Use support for active project questions, post-launch fixes, handoff details, and product optimization on work we've helped ship.
Email support@externo.io or use the button on this page. Include the project name, the affected page or workflow, and what you expected versus what actually happened.
We're remote-first across India and the US, so there's cover across most time zones. Urgent launch issues are prioritised the same working day.
Every engagement includes a handoff and a support window. Beyond that, we offer ongoing support retainers tailored to your product.
Yes. Reply to your request thread any time, or ask in your shared channel - we'll tell you where it stands and what happens next.
Fixes inside your handoff window are covered. Ongoing work is handled through a support retainer or scoped as a small follow-on project.
AI strategy, product & UX design, brand identity, LLM/agent development, web & app development, data engineering, and growth. See the full list on our services page.
Yes - browse selected case studies and outcomes on our projects page to see how we approach real products.
Pricing depends on scope and stage. Tell us what you're building on the contact page and we'll scope a proposal with clear costs.
Book a strategy call from the contact page or email hello@externo.io - we reply within one business day.
Yes. Beyond launch we offer support and optimization retainers tailored to your product - ask us to scope one on the contact page.
Yes. We plan in short cycles, so priorities and deliverables can be adjusted between milestones - we'll confirm any timeline impact first.
That's fine - you don't need a full package. Whether it's a brand refresh, a redesign, or UX for a single product, we tailor the work to your needs and budget.
Most branding work takes 3–4 weeks; a full website or product design typically runs 6–8 weeks. We confirm exact timelines during discovery.
Yes. We collaborate worldwide through remote workshops, video calls, and real-time tools - location is never a blocker.
Through a shared channel plus scheduled check-ins. You'll always have one point of contact and a clear view of progress.
Yes. We're happy to sign your NDA before sharing anything, and we treat every engagement as confidential by default.
Yes - through UX improvements, analytics review, AI evaluation, data pipeline fixes, and feature iteration.
Yes. We can audit an existing product, document the current system and its risks, then recommend a practical support or improvement plan - get in touch to start.
The affected page or workflow, expected versus actual behaviour, screenshots or a recording, the production URL, and anything that changed recently.
Send the issue summary, production URL, device/browser details, and business impact in the first message and we'll triage it immediately.
Yes. Handoff includes a walkthrough of the product, admin workflows, and documentation so your team can operate it confidently.
We can set up monitoring, analytics, and alerting so issues surface early - and agree how fast we respond to each severity level.
Yes. We design, ship, and evaluate LLM features and agent workflows, with a focus on reliability, latency, and cost - not just demos.
Yes. We build and support batch and streaming pipelines with proper observability, so failures are obvious rather than silent.
We build evaluation harnesses that measure output against real cases, so changes are backed by evidence, not vibes.
Yes - design and engineering are in-house. The team that designs your product builds it, from UX through LLM features and the pipelines underneath.
We build with the latest, most capable models and stay model-agnostic - choosing per use case for the best balance of quality, latency, and cost.
No. We design AI features so your data isn't used to train third-party models, and we follow each provider's data-handling controls.
Still need a hand?
Tell us what's going on and we'll get the right person on it. Most requests get a same-day reply.
