Where does the time actually go?
Process Mapping
We map the steps your team repeats by hand, find the biggest time sinks, and rule out the ones not worth automating.
Workflow Automation
What we offer
Less busywork,
Less busywork,
fewer mistakes
Show us the steps your team repeats by hand. We’ll connect the tools you already use and automate the parts that shouldn’t need a person — without ripping out what works.
Why automate first
Manual busywork rarely breaks loudly. It just quietly costs you hours and errors, every day.
10+
hours a week the average team pours into steps a machine could handle.
0
copy-paste handoffs once your tools actually talk to each other.
1
source of truth, kept in sync instead of scattered across systems.
Doing it by hand feels cheap. Doing it by hand for a year isn’t.
Core Services
Everything an automation covers
Five pieces of work, run in order. Each one removes a manual step — until the workflow runs itself.
How do we make systems talk?
Integrations & Data Sync
We connect the tools you already use — CRM, email, spreadsheets, apps — so data moves once, correctly, without copy-paste.
What can run itself?
Automation Build
The repetitive steps — follow-ups, updates, routing, reports — wired to happen on their own, reliably.
How does the team run it?
Internal Tools & Controls
Simple internal tools and dashboards so your team can see, trigger, and adjust the automations without touching code.
Will it keep running?
Reliability & Handover
Monitoring, alerts, and a clean handover — so when something changes upstream, you know before your customers do.
Connected. Reliable. Quietly running.
Tech We Use
The right tools, chosen for the job
We stay platform-neutral — we automate on whatever fits your stack and budget, and we’ll add AI only where it genuinely earns its place.
Zapier
Make
n8n
Python
Airtable
Notion
Slack
Google Sheets
Twilio
Node.js
Docker
Case Studies
Case Studies
Where the busywork disappeared
Real work, not a pitch. These teams stopped doing by hand what their tools could do for them.
Savara Club
A connected website and automation spine for a members’ club. Bookings and enquiries flow straight into the admin panel — reservations created, tables assigned, confirmations sent — so the floor team focuses on hospitality, not admin.
OUD Naturescapes
A lightweight automation layer linking an aquarium retailer’s website and store. Payments settle in one place and invoices, bills and confirmations issue on their own, cutting the recurring admin that drains a small team.
6 wks
Savara Club — from manual steps to its first automated workflow.
~50%
OUD Naturescapes — daily operational load cut by connecting the right systems.
3 wks
from first call to a working automation your team controls.
Representative outcomes from recent engagements.
Real client, real impact
Don't just take our
Don't just take our
word for it
Memberships, bookings and reminders used to eat our whole week. Externo wired our tools together so it all runs itself now. Nothing falls through the cracks, and the crew is free for the work that matters.
The quote-to-schedule steps that used to pile up now handle themselves end to end. We didn’t rip anything out — they just connected what we already used. Our crews spend the day on site, not on admin.
Automation FAQ
Good Questions, Clear Answers.
We start with the steps your team repeats by hand every day, then pick the ones with the most time saved for the least effort, so you see value early.
Yes. We connect your existing apps through their APIs, so automation runs on top of what you have rather than forcing you to replace it.
Both. We use platforms where they fit and custom code where they do not, and we choose based on cost, reliability, and how much control you need.
We build in error handling, retries, and alerts, so a failed step gets caught and flagged instead of quietly losing work.
We use scoped access and secure connections, and we limit each automation to only what it needs, so access stays tight and easy to audit.
Yes. We can add AI where it helps, such as sorting messages or drafting replies through AI agents & assistants, while keeping simple steps as plain rules.
Tools and needs change, so we document each flow and can maintain it for you, keeping things running as your systems evolve.
A short intro call surfaces the busywork worth removing. Tell us which steps you repeat and we will map the smartest things to automate.
Let’s make the busywork handle itself
Tell us the steps your team repeats by hand. We’ll automate them and connect the tools you already use.
